1. Introduction
BlueGemBot ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Discord bot service.
2. Information We Collect
2.1 Information You Provide
- Discord User ID - Automatically collected when you interact with our bot
- Server Configuration - Alert preferences, filters, and notification settings
- Subscription Information - Billing details processed through Stripe (we don't store payment methods)
2.2 Automatically Collected Information
- Usage Data - Commands used, frequency of interaction, feature usage
- Technical Data - Discord server IDs where the bot is active
- Performance Data - Response times, error logs for service improvement
2.3 Information We Do NOT Collect
- Discord Messages - We don't read or store your private messages
- Personal Identifiers - No real names, addresses, or phone numbers required
- Payment Details - Credit card information is handled entirely by Stripe
- Browsing Data - No cookies or tracking outside Discord interaction
- Location Data - No location or any data linked to location
3. How We Use Your Information
3.1 Service Provision
- Deliver personalized skin listing notifications
- Manage your subscription and billing
- Provide customer support
- Improve bot functionality and user experience
3.2 Communication
- Send service-related notifications through Discord
- Provide customer support responses
- Announce important service updates or changes
3.3 Analytics and Improvement
- Analyze usage patterns to improve features
- Monitor service performance and reliability
- Develop new features based on user behavior
4. Information Sharing and Disclosure
4.1 We Do NOT Sell Your Data
- Your information is never sold to third parties
- We don't engage in data brokering or advertising partnerships
4.2 Limited Sharing
We only share information in these specific circumstances:
Service Providers:
- Stripe - For payment processing (they have their own privacy policy)
- Discord - Platform where our service operates
- Cloud Infrastructure - Secure hosting providers for data storage
Legal Requirements:
- When required by law or legal process
- To protect our rights or comply with legal obligations
- In case of emergency to prevent harm
5. Data Storage and Security
5.1 Data Storage
- Retention - Active subscription data kept while service is active
- Backup - Secure backups maintained for service continuity
5.2 Security Measures
- Encryption - Data encrypted in transit and at rest
- Access Control - Limited access on need-to-know basis
- Regular Updates - Security measures regularly reviewed and updated
- Monitoring - Continuous monitoring for security threats
5.3 Data Retention
- Active Subscriptions - Data retained while subscription is active
- Cancelled Subscriptions - Configuration data kept for 90 days
- Support Records - Customer service interactions kept for 1 year
- Billing Records - Financial records kept as required by law
6. Your Privacy Rights
6.1 Access and Control
- View Your Data - Request information about data we have about you
- Update Settings - Modify notification preferences and configurations
- Delete Account - Request deletion of your account and associated data
6.2 Data Portability
- Export Settings - Download your configuration preferences
- Transfer Assistance - Help moving settings to new Discord account if needed
6.3 Withdrawal of Consent
- Unsubscribe - Cancel subscription and stop data processing
- Opt-out - Disable specific features or notifications
- Complete Removal - Request deletion of all personal data
7. Regional Privacy Rights
7.1 European Union (GDPR)
EU residents have additional rights including:
- Right to access personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
7.2 California (CCPA)
California residents have rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (note: we don't sell data)
- Right to non-discrimination for exercising privacy rights
8. WhatsApp Test App "Intimi"
Our Meta app "Intimi" (app ID 1387653226483451) is used only to develop and test the WhatsApp integration of the Intimi web application. It is not offered to the public.
- What we process - Phone numbers of our own test devices, delivery statuses (sent, delivered, read, failed) and incoming test messages. Message content is not stored, except to recognise the command STOP.
- Where - Data is stored in Amazon Web Services in the EU (Frankfurt). Messages are delivered through Meta's WhatsApp Business Platform.
- How long - Test data is deleted when testing is finished, and at the latest when the integration moves to Intimi's own business account.
- Contact - For questions or deletion requests, lucas@intimi.io.
The statement in section 2.3 that we do not collect phone numbers applies to the Discord bot only.
9. Contact Information
For privacy-related questions or requests contact support
10. Policy Updates
We may update this Privacy Policy from time to time. Material changes will be announced 30 days in advance through our Discord server and email notifications. Continued use of our service after changes constitutes acceptance of the updated policy.